Warranty obligations
Under the warranty, BPM Components, at its discretion, may either replace or repair the defective components.
BPM Components appoints its authorised companies – Certified Installers (CI) – to conduct warranty repairs.
Note:
BPM Components warranty does not cover defects where the structured cabling system has been subjected to accidental damage, intentional acts or neglect by persons, acts of God, or any other events outside of BPM Components’ control, as well as damages caused by failure of computer networks or applications.
Warranty terms
Conditions for Application of Warranty
For a Customer warranty to be valid the following conditions must be met:
- Cabling system components of BPM Components manufacture implemented into the Customer’s system;
- Cabling system developed by a certified designer;
- Cabling system installed by a BPM Components Cabling Systems certified installer;
- Preliminary registration of the system approved;
- Cabling system registered and supplemented with registration documentation;
- Floor plan with indication of cable passages, work areas, marking of outlets and crosses submitted;
- Cabling system structure diagram submitted;
- Location of cabinets and crosses provided in drawings;
- Test results in Fluke LinkWare Database, IDEAL DataCENTER, or other approved cable certifier data formats must be submitted.
Cabling System Audit
Prior to approval of a warranty, BPM Components reserves the right to audit the Customer’s cabling system, and in case of violation of the design or installation standards to refuse a certified installer in warranty approval.
In case of a warranty event, BPM Components has the right to audit the Customer’s cabling system and withdraw certain components and cables for tests to identify the causes of defects.
Certificate of Warranty
Certificate of Warranty shall be issued after examination of the package of required documents submitted by a Certified Installer company.
The Certified Installer company shall be provided with two copies of the registered Certificate of Warranty.
- one copy to be kept in the Certified Installer’s company archive;
- the second one to be handed over to the Owner of a structured cabling system.
The structured cabling system Owner’s name shall be indicated in the Certificate of Warranty as a Customer name.
The installed cabling system is covered by BPM Components in full for a Customer that is named in the Certificate of Warranty.